Our practice spans a range of design approaches. Different problems
need different methods, and engagements often combine several of the following.
Discover & Define
Strategic design consulting
We go beyond the brief to understand the
problem space. We
use participatory research, systems mapping, and codesign to understand real experiences,
and to test insights with the affected users.
What you get: a clear problem definition,
research insights, a codesigned strategy or set of recommendations, and a
specific, usable next step.
Typical
engagement:2–8 weeks, fixed scope
Convene & Facilitate
Helping experts work together
Convening is its own design problem: who's in the room, what
they work on together, and what comes out of it. We're trained
in trauma-informed facilitation and comfortable with sensitive subject matter.
What you get: a designed engagement, facilitated
sessions that surface genuine insights, and a written synthesis to take
forward.
Typical
engagement:Single or multi-session program, fixed fee
Design & Build
Product and tool design
When the problem needs something tangible, we build it:
interactive tools, data visualisation, decision support platforms, frameworks, and canvases.
Our team ships functional products at pace.
What you get: a working product, tool, or
designed artefact ready to put in front of users.
Typical
engagement:Scoped by deliverable, 6–12 weeks
Fractional Design Leadership
Embedded senior design
We bring senior design judgement inside organisations going
through sustained change. You get consistent strategic direction across internal teams,
external vendors, and the executive tier.
What you get: a senior design partner who
understands your context and doesn't need re-briefing.
Typical
engagement:1–2 days per week, monthly retainer
Capability Building
Building your team's capability
Your team learns the methods on a live problem they're already
trying to solve, so the methods stick in the operating context. We address how to commission
external design, run participatory research that translates back into the organisation, and
turn strategy into tools your team uses.
What you get: tools, templates, and decision
frameworks your team continues to use, plus the capability to apply them on the next
problem.
Typical
engagement:2–3 month program, fixed fee