My practice spans a range of design approaches. Different problems
need different methods, and engagements often combine several of the following.
Discover & Define
Strategic design consulting
I go beyond the brief to understand the
problem space. I
use participatory research, systems mapping, and codesign to understand real experiences,
and to test insights with the affected users.
What you get: a clear problem definition,
research insights, a codesigned strategy or set of recommendations, and a
specific, usable next step.
Typical
engagement:2–8 weeks, fixed scope
Convene & Facilitate
Helping experts work together
Convening is its own design problem: who's in the room, what
they work on together, and what comes out of it. I'm trained
in trauma-informed facilitation and comfortable with sensitive subject matter.
What you get: a designed engagement, facilitated
sessions that surface genuine insights, and a written synthesis to take
forward.
Typical
engagement:Single or multi-session program, fixed fee
Design & Build
Product and tool design
When the problem needs something tangible, I build it:
interactive tools, data visualisation, decision support platforms, frameworks, and canvases.
I ship functional products at pace.
What you get: a working product, tool, or
designed artefact ready to put in front of users.
Typical
engagement:Scoped by deliverable, 6–12 weeks
Fractional Design Leadership
Embedded senior design
I bring senior design judgement inside organisations going
through sustained change. You get consistent strategic direction across internal teams,
external vendors, and the executive tier.
What you get: a senior design partner who
understands your context and doesn't need re-briefing.
Typical
engagement:1–2 days per week, monthly retainer
Capability Building
Building your team's capability
Your team learns the methods on a live problem they're already
trying to solve, so the methods stick in the operating context. I address how to commission
external design, run participatory research that translates back into the organisation, and
turn strategy into tools your team uses.
What you get: tools, templates, and decision
frameworks your team continues to use, plus the capability to apply them on the next
problem.
Typical
engagement:2–3 month program, fixed fee